LEGAL

Telehealth Consent

Last updated October 9, 2026

Before a clinician reviews your visit, it’s important to understand how online care works, what it can and can’t do, and what you’re agreeing to. You’ll be asked to accept this consent when you begin.

1.About this consent

Telehealth means receiving medical care from a licensed clinician using technology instead of an in-person office visit. Through COED RX, care is provided by independent, licensed clinicians affiliated with [Medical group name] (the “Medical Group”). We call each of them a “Provider.”

COED RX provides the technology platform and administrative support, such as scheduling, messaging tools, payments, and order coordination. COED RX does not provide medical care or make medical decisions.

Please read this consent before your first visit. You’ll be asked to accept it before a Provider reviews your information.

2.What telehealth involves

Your care may include:

online questionnaires about your health history, symptoms, and goals, reviewed by a Provider at a later time;
secure messaging with your Provider and care team;
photos you upload, such as of your scalp, skin, or identification;
video or phone visits, when your Provider or your state’s law requires them;
lab tests, when needed to make a decision about treatment; and
electronic prescriptions sent to a licensed pharmacy, with refill reminders and follow-up check-ins.

3.Expected benefits

Access to care without traveling to an office.
Starting a visit when it suits you, rather than waiting for an appointment.
Convenient follow-up and messaging with your care team.

4.Limitations

Your Provider can’t perform a physical exam. They may not notice things that an in-person exam or test would reveal.
Your Provider decides whether telehealth is appropriate for your needs. They may recommend lab work, an in-person visit, or care from another clinician.
Telehealth through COED RX is focused on specific treatments. It isn’t a replacement for a primary care provider, and we encourage you to keep one and share information about your treatment with them.
Messages aren’t monitored around the clock, and responses may not be immediate.

5.Possible risks

As with any medical care, telehealth has risks. They include:

delays in evaluation or treatment because of technology failures or Provider availability;
information that isn’t clear or complete enough for a decision, which may mean resubmitting photos, answering more questions, or seeing a clinician in person;
incomplete or inaccurate health information leading to errors in judgment, adverse drug interactions, or allergic reactions;
lab tests producing inaccurate or inconclusive results; and
in rare cases, security protections failing, resulting in a breach of the privacy of your health information.

Medications also carry risks, including side effects. Your Provider will discuss the risks and benefits of any treatment they recommend.

6.Emergencies

PROVIDERS DO NOT ADDRESS MEDICAL EMERGENCIES THROUGH COED RX. IF YOU THINK YOU’RE HAVING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. IF YOU’RE HAVING THOUGHTS OF HARMING YOURSELF, CALL OR TEXT 988. Don’t contact COED RX or your Provider first in an emergency. After emergency care, follow up with your primary care provider and let your COED RX care team know.

7.Prescriptions

Prescriptions are written only when a Provider determines, in their professional judgment, that a treatment is appropriate for you.
Prescriptions are sent electronically to a licensed pharmacy. Where the law allows, you may ask for a prescription to be sent to a pharmacy of your choice.
Compounded medications are not FDA-approved. Off-label prescribing means using an FDA-approved medicine for a use, dose, or form FDA hasn’t approved. Your Provider will tell you when either applies.
Controlled substances, such as testosterone, are subject to additional federal and state requirements, which may include an in-person or video visit.

8.Your information

Your Provider will keep a medical record of your care. Your information is protected under HIPAA and other laws, and is described in the Medical Group’s Notice of Privacy Practices, which you’ll receive during your visit. COED RX handles information as described in our Privacy Policy.

Your information may be shared with pharmacies, laboratories, and other clinicians involved in your care, as permitted by law. You authorize your Provider to obtain your medication history from electronic prescribing networks and pharmacies to help prescribe safely. You may revoke that authorization by contacting [privacy email address].

The technology used for your care is designed to protect the confidentiality and integrity of your information, including through encryption. Standard email and text messages aren’t encrypted, so please use secure messaging in your account for health questions.

9.Your acknowledgments

By accepting this consent, you acknowledge that:

I am at least 18 years old and am physically located in the state I identify at the start of each visit.
The information I provide is true, accurate, and complete, and I will update my care team if anything changes, including new medications, conditions, or pregnancy.
My Provider may verify my identity and location, and may ask for lab work, photos, a video or phone visit, or an in-person exam before deciding on treatment.
A Provider may decline to treat me or prescribe a medication if they judge it isn’t safe or appropriate, and submitting a request does not guarantee a prescription.
I will read the information that comes with any medication I receive, follow my Provider’s and pharmacist’s instructions, and report side effects or concerns promptly.
Some treatments are compounded or prescribed off-label, and my Provider will explain what that means before I decide.
Telehealth visits are conducted in English.
I can ask about my Provider’s name and credentials at any time.
I may withdraw this consent at any time, without affecting care I’ve already received.

10.State-specific notices

California

For informational purposes only, a link to the federal Centers for Medicare & Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payments and other transfers of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public. Visit openpaymentsdata.cms.gov.

Texas

Notice concerning complaints: complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, may be reported for investigation to the Texas Medical Board. Assistance in filing a complaint is available by calling 1-800-201-9353. For more information, visit tmb.texas.gov.

All other states

If you have a concern about a Provider, contact us at [support email address]. You may also contact the medical board in the state where you received care.