LET’S TALK ABOUT IT
Personal questions
welcome.
How visits work, what to expect from a prescription, and how to read what we offer. If something isn’t here, ask your clinician during your visit.
01
Getting started
Start with the treatment you’d like to understand, or with what you’ve been noticing. You don’t need to choose a medication before speaking with a clinician, and a clinician reviews your history before recommending any treatment.
A licensed clinician who is authorized to practice in your state. They decide whether a treatment is appropriate, and they can answer your questions along the way.
Online care depends on state rules, and some treatments have extra requirements. You’ll confirm your state before your visit begins. Visits are for adults 18 and older.
02
Visits & prescriptions
You answer questions about your health history, symptoms, and goals. A licensed clinician reviews them, may follow up with questions or ask for lab work, and talks through your options. Prescriptions are written only when appropriate.
No. A clinician decides whether a treatment is safe and appropriate for you. Sometimes the right next step is lab work, a different option, or an in-person visit.
It depends on the treatment. Testosterone therapy requires blood tests before and during treatment. For other treatments, your clinician may ask for recent results or recommend testing.
If you’re prescribed a treatment, a licensed pharmacy fills it and ships it to you.
Yes. Ongoing care includes messaging your care team about side effects, progress, and changes to your plan.
Health information you share for your care is protected under HIPAA and other privacy laws. We don’t sell health information, and we don’t use health information from your visits for advertising. Our Privacy Policy and Consumer Health Data Privacy Policy explain the details.
03
Medications & safety
No, and we’ll always tell you which is which. Our weight loss, testosterone, erectile dysfunction, and hair loss treatments include FDA-approved medicines. NAD+, sermorelin, and glutathione are compounded medications, which are not FDA-approved.
A compounded medication is prepared by a licensed pharmacy for an individual prescription. Compounding can meet specific needs, but FDA does not review compounded drugs for safety, effectiveness, or quality before they’re dispensed.
Prescribing an FDA-approved medicine for a use, dose, or form that FDA hasn’t approved. It’s legal and common when a clinician judges it appropriate, and they should explain their reasoning and the evidence.
No. Symptoms, medical history, medications, and relevant testing all matter. Feeling tired, noticing changes, or wanting better performance does not by itself establish a need for treatment.
No. Certain peptide medicines have FDA approval for specific conditions. Many peptides promoted for recovery or longevity do not. Compounded medications are not FDA-approved. Each treatment page explains these distinctions and links to original sources.
Message your care team about anything that concerns you. For severe symptoms, such as trouble breathing, chest pain, or signs of a serious allergic reaction, call 911 or go to the nearest emergency room.
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